Frequently Asked Questions

We value the concerns one might have about therapy and what to expect.  Here is generalized information to answer most questions that we receive.  If the information you are seeking is not presented below, please do not hesitate to contact us.

Services We Provide

We primarily provide individual psychotherapy. We hope to offer mindfulness-based group therapy as well.

 

Currently, most appointments are scheduled as telehealth appointments online. In person sessions are an option for those who prefer to be seen in our Chestertown, Maryland office.

  

Rates and fees

  • The initial 20 minute phone interview to assess goodness of fit is complimentary.

  • The initial evaluation session is 60 to 75 minutes at a fee of $165.

  • Ongoing therapy sessions are 53 to 55 minutes at a fee of $140 per session. Five to ten minutes are included in the fee for note taking on the session.
  • Payment of fees for services, to include co-payment, or co-insurance is made through our client portal.
  • There is a $30 late cancellation fee for appointments canceled within 24 hours of a scheduled appointment time. There is no fee for appointments cancelled prior to 24 hours.

  • Returned checks have a $35 fee. 

 

Insurance 

  • The Nook Health and Wellness, LLC currently participates with:
  • Aetna
  • Carefirst/Blue Cross Blue Shield
  • Cigna
  • United Healthcare
  • Medicare

Client Portal

We use Sessions Health, as a resource to help manage our practice. Our choice of Sessions Health was made in part because of their client portal, a helpful resource for both the client and clinician. It offers a secure telehealth platform as well as a secure online payment system that includes the ability to review your account for accurancy.    

 

Once you become a client, you will be emailed a link to sign into the client portal.  You will need to create a password for access and for future use. You can refer to your welcome email or click the Client Portal link in the above menu to access the client portal. You may also paste https://thenookwellness.sessionshealth.com/clients/ into a web browser. Sessions health portal does not offer a mobil app, so you will need to use your device's internet browser. 

 

Sessions Health has created several guides to assist clients in its use. (Please note that all functionality may not apply to our practice, but the guide gives a good overview of what is offered by the application).   

                                                                 

Telehealth

If you choose telehealth service, you will be sent a link for each session.  Telehealth can be accessed with an Internet connected device having a microphone and webcam. You will need to allow the use of the microphone and webcam to use these features. 

 

You will receive a link to the teleheath session in your reminder email before each session. Sessions Health has a telehealth tutorial video and other resources for using the telehealth availbale by clicking the link below.